DAFTAR ISI
SAMPUL ............................................................ i
HALAMAN JUDUL .......................................................... ii
PERNYATAAN KEASLIAN TULISAN................................ iii
SURAT KETERANGAN PENELITIAN ............................. iv
LEMBAR PERSETUJUAN ................................................ v
LEMBAR PENGESAHAN ................................................ vi
KATA PENGANTAR ........................................................ vii
DAFTAR ISI ..................................................................... ix
DAFTAR GAMBAR ........................................................... x
DAFTAR TABEL................................................................xi
BAB I Pendahuluan
A. Latar Belakang Masalah .......... .................................. 1
B. Rumusan Masalah ....................................................... 3
C. Tujuan Penelitian.......................................................... 3
D. Manfaat Penelitian........................................................ 3
BAB II Kajian Pustaka
A. Pengertian Sistem Mutu .............................................. 5
B. Pengertian Manajemen Keuangan .............................. 7
C. Pengertian manajemen Sumber Daya Manusia ......... 9
D. Definisi Sumber Daya manusia .................................. 9
BAB III Paparan Data
A. Sejarah Dispenda Kab. Malang ................................ 13
B. Visi dan Misi .............................................................. 14
C. Struktur Organisasi ................................................... 15
E. Profil Pengelolaan Sistem Mutu Keuangan .............. 16
F. Profil Pengelolaan Sistem Mutu SDM .................. 17
BAB IV Sistem Mutu
A. Pengertian SOP......................................................... 18
B. Kebijakan Setelah Adanya SOP ............................... 18
C. Standart Operational Prosedure (SOP) .....................18
Daftar Pustaka................................................................ 21
Daftar Riwayat Hidup...................................................... 23
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